Frequently asked questions
Questions About Your Move
Answers to the details that most often affect planning, moving day and a clear quotation.
How much notice should I give?
As early as practical, especially for dates around month-end and school holidays. Availability is confirmed when you book.
How many movers or vans will I need?
That depends on the furniture volume, property access, lifting requirements and distance. The inventory and video survey help us recommend a suitable arrangement.
Do you provide packing?
Packing assistance can be discussed and quoted separately. Let us know how much you would like us to pack and whether anything is fragile.
Can you move one item or a few pieces of furniture?
Yes, we can consider smaller deliveries and part-loads as well as house moves. Please give approximate sizes and access at both addresses.
Do you cover areas beyond Sheffield?
Yes, we can discuss moves throughout Yorkshire and UK-wide destinations. Provide the full destination postcode for a quotation.
Do I need to empty drawers?
Please remove breakables, valuables and heavy contents. For other drawers, ask during the survey so the team can advise based on the furniture construction and moving method.
Can you dismantle and reassemble furniture?
Often yes, subject to the item and agreed scope. Let us know the furniture type and include it in the survey.
Are you insured?
Please request the current policy details, limits and exclusions with your quotation. Cover depends on the agreed service and applicable terms; do not assume all possessions have unlimited cover.
What about parking and flats?
Tell us about staircases, lifts, loading bays, restricted roads and long walks to the van. If permits or building bookings are needed, these should be arranged before moving day.
What happens if someone else is moving in or out that day?
Tell us whether incoming occupants are arriving at your old home or outgoing occupants are leaving your new one. This can affect the loading, waiting and handover plan.
Can I send a video instead of an item-by-item list?
A clear walk-through video is very helpful. Include each room, cupboards or garages that need moving, bulky items and the parking route. We may ask follow-up questions about unclear items.